Right of withdrawal and warranty

Right of withdrawal

In case of purchase of products on Rolling Wine the User has the right to withdraw from the contract without stating reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Holder of the decision to withdraw by means of an explicit statement sent to the indicated contacts. 

Effects of withdrawal

If the User withdraws from this contract, the User will be refunded all payments he/she has made to the Holder, including delivery costs without undue delay and in any case no later than 14 days from the day the Holder is informed of the User's decision to withdraw from this contract. Said refunds shall be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event, the User shall not incur any costs as a result of such refund. Refunds may be suspended until receipt of the goods or until User demonstrates that he or she has returned the goods, whichever is earlier.

The User is requested to return the goods and deliver them to the Holder without undue delay and in any event within 14 days from the day on which the User communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiration of the 14-day period. The User is only responsible for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

The cost of returning the goods will be borne by the User.

Limitations to the right of withdrawal

Returned products found to be damaged or used other than strictly necessary will be refunded after deduction of the decrease in value resulting from the damage or use. The refund is excluded when the decrease in value is total.
The User is requested to include a copy of the delivery document received inside the package.

The right of withdrawal is in any case excluded in relation to:

• goods made to measure or clearly customized;
• the supply of goods that are likely to deteriorate or expire rapidly;
• the supply of sealed goods that are not suitable for return for hygienic or health protection-related reasons and have been opened after delivery.
• Should any of the above exceptions apply to goods purchased by the User, the User shall not be able to exercise the right of withdrawal.

Applicability of the clauses on withdrawal

The clauses concerning the exercise of the right of withdrawal, as well as their consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e., the User acting for purposes unrelated to his or her business or professional activity.

Legislative references

Legislative Decree 21/2014 - implementing Directive 2011/83/EU on consumer rights.

Warranty

The User who purchases as a consumer has the right to warranty on the conformity of the purchased products and services within the limits of 24 months from the purchase provided that notice is given within 2 months of their discovery.

To exercise the right of warranty, the User must contact the Owner at the contact information contained herein, giving an accurate description of the defect found.
If it is established that the product is defective, the User has the right to have the product repaired or replaced, at his/her option.